Has anyone figured out a solution to this? Besides the 'grant access' issue with Word and Excel, I recently discovered a problem with Outlook. I don't want to have to restart Word and Excel or my computer daily. I've tried a couple temporary solutions I've found online, but I need a permanent solution. Verify that the file has not been corrupted and that the file extension matches the format of the file." In Excel, a window pops up wanting me to select the specific file to open (abc.xlsx) and then click the button "Grant Access." When I do, I then get the "Alert: Excel cannot open the file 'abc.xlsx' because the file format or file extension is not valid. Select this file to grant access." So I hit "Select." I then get the alert: "Word cannot open the document: user does not have access privileges." In Word, a window pops up saying: "Additional permissions are required to access the following files: (abc.docx) Microsoft Word needs access to the file named abc.docx. After restarting my computer after installing the updates, I suddenly get a Grant Access message when trying to open Word or Excel documents that I was previously able to open before. We also use Suitcase Fusion to manage our fonts. We were also required to install security software, specifically, Sophos. A few days ago, I updated my Office 365 suite to version 16.33. I think a good test maybe to move one or some of the documents to the Shared folder:įinder > Go > Computer > Macintosh > Users > Shared.Ĭreate a new administrator account in System Preferences > Users and Groups, log out, and log into the new user.I am currently running Mojave, version 10.14.6, on my 2019 iMac at work.
Tough to say if permissions just need to be applied to a certain location, or app, or if Word just needs to be uninstalled/reinstalled. Under Software, click on Applications, can you scroll down until you find Word, and click on it to show the info below, and especially if you see two of them? So to confirm, it’s EVERY Word document not just this one that won’t open?Īlso, you ARE able to open other documents on the Desktop, etc., just not Word documents?Ĭan you also go to Apple > About This Mac > System Report,
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